Electronic Queueing System

Streamline Operations with our Standard Electronic Queue Management and Display System

In the realm of customer service and efficient business operations, managing queues effectively can make all the difference. Our Standard Electronic Queue Management and Display System offers a comprehensive solution tailored to stand-alone single transaction queuing scenarios. With a focus on simplicity, user-friendliness, and enhanced customer experience, our system is designed to optimize queue management for a variety of businesses and service providers.

Key Features and Benefits:

• Task-specific Queuing: Our system caters to common tasks or single-transaction queuing scenarios. Whether it's a retail environment, service center, or any other situation requiring organized queuing, our system is equipped to handle the challenge

• Multiple Input Capability: Designed to accommodate various service points, our system accepts up to eight Teller pushbutton switch inputs. This ensures that your service team can effectively engage with customers while maintaining order

• Manual Call Operation: The system offers manual call control, allowing your team to signal the next customer to approach the service point. This hands-on approach provides flexibility and control in managing customer flow

• Audible Chime: Enhance customer engagement with our built-in electronic (Ding-Dong) chime. The volume control feature allows you to adjust the chime's sound level to match your specific environment

• Multi-Display Capability: With the option to connect multiple Queue Display units to the Queue Management Controller, you can ensure that customers in various areas are informed and engaged. This is especially useful in larger spaces or multiple service points

• Flexible Display Information: Each Queue Display unit can be configured to show up to four digits for the Serve number and four digits for the Teller number. Additionally, you have the choice between 2.3” and 4” digit height, catering to different viewing distances

• Efficient Communication: Our system employs an asynchronous 3-wire serial communications interface between the Queue Management Controller and the remote Queue Display units. This ensures accurate and timely information updates

• Automated Testing and Roll-over: The system is designed to conduct automatic start-up digit tests on all Queue Display units when power is initially applied. In addition, the system seamlessly rolls over to the starting count when the Serve number reaches its maximum count

• Automatic Incrementation: As each call is made, the Serve number increments automatically, reducing the need for manual intervention and ensuring a smooth customer flow

• Customizable Initial Serve Number: Our system offers the convenience of setting the initial Serve number from the Queue Management Controller, allowing for customization based on your operational needs

• Repeat Call Function: The system includes a Repeat Call function for the last Serve and Teller number, offering flexibility in addressing specific customer needs

• Visual Indicators: Our system's Teller pushbutton switches are equipped with unique 'On-Queue' lamps. These indicators convey the status of the call operation: 'off' indicates readiness for the next call, while 'on' signifies that a call is currently in queue

• Controller Flexibility: The Queue Management Controller isn't limited to serving just as a queue controller; it can also function as an independent calling station. This means that both the Serve number and the Teller number can be manually set before initiating a call

• Automatic Refresh: To ensure accuracy and up-to-date information, the Queue Management Controller automatically refreshes all remote display units when idle

• Indoor Usage: Our system is designed for indoor use, making it suitable for a wide range of environments, from retail spaces to service centers

In Conclusion:

With our Standard Electronic Queue Management and Display System, you gain an efficient tool to optimize customer service and streamline operations. The system's intuitive design, flexible features, and customizable options ensure that your queue management aligns with your business's unique needs. Experience smoother customer interactions, improved organization, and enhanced efficiency – all made possible with our comprehensive queue management solution.

Enhance Customer Service with our Electronic Queuing System for Eight Tellers

In the fast-paced world of customer service, managing queues efficiently can be the key to providing exceptional experiences. Our Electronic Queuing System, tailored for up to eight tellers, is designed to streamline customer interactions, improve organization, and elevate overall customer satisfaction. This stand-alone system is versatile, accommodating up to four transaction types and enabling seamless queue management without the need for computer or network interfaces.

Key Components and Features:

• Queue Management Controller (QMC-08G): The heart of the system, this controller coordinates and orchestrates the entire queuing process. It empowers each teller with the tools they need to serve customers promptly and effectively

• Teller Pushbutton Switches (TPS-02): These call stations are assigned to each of the eight tellers, providing a convenient way for them to initiate customer calls. Each teller is pre-assigned to a specific transaction type for targeted service

• Customer Queue Display (CQD-8400B): An eight-liner display equipped with an electronic call chime, this display grabs customers' attention when their turn is up. It ensures a smooth flow of customers to the appropriate service points

• Teller-Specific Serve Number Displays: These displays show the last 4-digit customer number served at each counter. Without an electronic chime, they guide customers to the right transaction window, contributing to a seamless customer journey

• Queue Printing Equipment (QPC-434 and QTP-350): Our system facilitates real-time queue tracking and control by linking with queue ticket printing equipment. This ensures that the right customers are called to the correct service points at the right time

• Transaction Request Console (TRC-004): This console manages and tracks the various transaction types, ensuring that calls are made strategically and efficiently

System Functionality:

• Transaction Flexibility: Our system caters to up to four types of transactions. Each teller is assigned a specific transaction type, allowing customers to be directed to the appropriate service area

• Independent Operation: Operating autonomously, the system does not require connections to computers or networks. This ensures reliability and ease of use

• Multi-Teller Capacity: With space for up to eight tellers, our system can handle high volumes of customers, making it suitable for diverse service environments

• Sequential Ticketing: The system enables the issuance of sequential number tickets or coupons to waiting customers. This helps maintain order and transparency in customer service

• Queue Display and Chime: When a call is initiated by a teller, the customer or serve number for the assigned transaction type is displayed on the Customer Queue Display. An electronic chime further enhances customer awareness

• Serve Number Displays: Teller-specific Serve Number Displays guide customers to the right counter, displaying the last served customer number for reference

• Queue Printing Regulation: Our system ensures that calls are efficiently regulated. Teller calls are inhibited when the last queue number for a specific transaction type has been served, avoiding confusion and unnecessary waiting

In Conclusion:

Efficient queue management can significantly impact customer experiences and operational efficiency. With our Electronic Queuing System for Eight Tellers, you have a powerful tool to optimize customer interactions, streamline operations, and ensure a seamless customer journey.

The system's flexibility, autonomy, and integrated components make it an ideal choice for a wide range of customer service environments. Experience improved organization, reduced wait times, and enhanced customer satisfaction with our comprehensive queuing solution.

Efficient Single-User Queuing System

Our stand-alone queuing solution ensures seamless customer service. Manual call operations are managed through a 4-button Operator Console. The Serve Number Display boasts 2.3-inch high red LED digits, displaying 3-digit serve numbers. On each call, the display flashes while an integrated electronic "Ding-Dong" chime sounds.

Key Features:

• Operator Control Console: Features a 0.4-inch 3-digit red LED display and four tactile pushbutton switches

• Serve Number Management: Manually increment/decrement serve numbers with automatic roll-over to starting count

• Custom Settings: Set initial serve numbers and activate repeat calls on the last number

• Power Supply: Comes with an external 12VDC switching power adapter that also powers the Operator Control Console via a 3-meter interface cable

• Durable Build: Powder-coated black metal frame enclosure designed for wall-mount or ceiling-hang installation

• Dimensions: Queue display: 5.75” (H) x 10.25” (W) x 1.25” (D)

• Indoor Use: Perfectly suited for indoor environments

Elevate your queue management with efficiency and convenience, ensuring seamless customer interactions.